The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses).
Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL® Service Lifecycle.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Course Objectives

• Obtain knowledge on ITIL® concepts and terminology.
• Looks at activities that may be implemented to enhance the. quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Strategy
• Look at strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy.
• Describe strategic perspectives, plans, positions and patterns as applied to service management and IT.
• Prepare delegates for the ITIL® Lifecycle examination in Service Strategy

Who Should Attend?

• The course is suitable for individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Syllabus – Key points

The course also covers the managerial and supervisory aspects of the ITIL processes covered in the Service Strategy stage: line

• Financial Management for IT services
• Service Portfolio Management
• Demand Management
• Strategy Generation

Delegates will receive a copy of the full lifecycle book during the course.

Information:  

Testing and Certification

• The course forms part of the ITIL® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper to be answered within 90 minutes (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.

Pre Requisites

• Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)).
• Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
  It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

Follow on Courses

ITIL® Service Capability courses

• ITIL® Service Capability: Operational Support & Analysis (IOSA)
• ITIL® Service Capability:Planning, Protection & Optimisation (PPO)
• ITIL® Service Capability: Release, Control & Validation (RCV)
• ITIL® Service Capability: Service Offerings & Agreements (SOA)

ITIL® Service Lifecycle courses

• ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
• ITIL® Service Lifecycle: Service Design (LSD)
• ITIL® Service Lifecycle: Service Strategy (LSS)
• ITIL® Service Lifecycle: Service Transition (LST)

Additional Information

• This course is worth 3 ITIL Expert Credits
• The course is based on the OGC’s Best Practice Guidelines in the ITIL® Service Lifecycle books; this course is centred on the Service Strategy book.