ITIL Service Lifecycle Service Operation - Training Courses
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ITIL
ITIL Service Lifecycle Service Operation
| Dates | Duration | Location | Price | Book | Spaces |
|---|---|---|---|---|---|
| 11/06/2012 | 3 days | Stevenage | £799 | Book | |
| 03/07/2012 | 3 days | London | £1020 | Book | |
| 02/10/2012 | 3 days | London | £1020 | Book | |
| 20/11/2012 | 3 days | Stevenage | £1020 | Book |
Information:
ITIL Service Lifecycle Service Operation
The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations.
It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle.
The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.
Course Objectives
- Obtain knowledge on ITIL® concepts and terminology.
- Examine organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability & competency in support of the Service Lifecycle approach as described in ITIL®.
- Prepare delegates for the ITIL® Lifecycle examination in Service Operation.
Who Should Attend?
- The course is suitable for individuals who require a deeper understanding of the Service Operation stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.
Syllabus – Key points
The course also covers the managerial and supervisory aspects of the ITIL® processes covered in the Service Operation stage:
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
Information:
ITIL Service Lifecycle Service Operation
Testing and Certification
- The course forms part of the ITIL® Intermediate qualification programme. The examination will consist of a complex multiple choice, closed book paper to be answered within 90 minutes (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more.
ITIL Service Lifecycle Service Operation
Pre Requisites
- Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)).
- Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years.
- It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
Follow on Courses
ITIL® Service Capability courses
- ITIL® Service Capability: Operational Support & Analysis (IOSA)
- ITIL® Service Capability: Planning, Protection & Optimisation (PPO)
- ITIL® Service Capability: Release, Control & Validation (RCV)
- ITIL® Service Capability: Service Offerings & Agreements (SOA)
ITIL® Service Lifecycle courses
- ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
- ITIL® Service Lifecycle: Service Design (LSD)
- ITIL® Service Lifecycle: Service Strategy (LSS)
- ITIL® Service Lifecycle: Service Transition (LST)
Additional Information
- This course is worth3 ITIL® Expert Credits
ITIL Service Lifecycle Service Operation
